Genpact Hiring Freshers & Exp for IT Technical Support in Hyderabad, Gurgaon August 2012

Company Name: Genpact

Job Designation or Job Role: IT Technical Support

Candidate Educational Qualification: Any Graduate

Candidate Experience Required : Freshers & Exp

CTC or Package Offered: Best in Market

Working Location: Hyderabad, Gurgaon

Area of Working: IT-Software/ Software Services

Desired Candidate Profile & Job Description:

1. Excellent communication skills
2. Good computer technical troubleshooting skills
3. Positive attitude
4. Technical troubleshooting of desktops/laptops/printers (Preferred)
5. Answer inbound calls from customers regarding Networking, Operating System, Hardware, MS Office, Internet Explorer related queries
6. Resolve issues pertaining to Networking, Operating System, Hardware, MS Office, Internet Explorer
7. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
8. Document & add new issues/solutions to Knowledge Management Repository
9. Utilize professional techniques to retain & delight customers
10. Use of soft skills - Listen, Empathy, Courtesy etc.
11. Provide quality service & resolve concerns efficiently & professionally

Company Profile :

Genpact Limited (NYSE: G ) is a global provider of business process and technology management services, offering a portfolio of enterprise and industry-specific services. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, M�xico, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, Australia, UAE, Brazil and the United States. Tiger Tyagarajan is the President and CEO of Genpact.

Company Website : http://www.genpact.com/