Company Website : www.congruentsolutions.com
Job Designation or Job Role: Associate/ Senior Associate -(Technical) - Voice
Candidate Educational Qualification: B.com / B.sc / MBA
Candidate Experience Required : Freshers 0 to 1 yrs
CTC or Package Offered: Best in Market
Working Location: Chennai
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Area of Working: BPO, Call Centre, ITeS
Desired Candidate Profile
Years of Experience : : 0 - 1 years of experience in any KPO International
Good Communication Skills both verbal & written
Experience & Knowledge of MS Excel
Line of Business:
Job Description:
- US Retirement Plan (401k) Recordkeeping. We support clients in maintaining accounts, transaction & payroll processing, Compliance testing and other back end operations of retirement plans.
- Achieving the process defined SLAs and volume targets
- Strict adherence to non disclosure of client information by preserving client confidentiality
- Taking active participation in process improvements and automation
- Ensure Quality Control standards that have been set are adhered to
- Excellent organizational skills with ability to identify and prioritize report requests based on Turn Around Time
- Completing assigned responsibilities within timelines
"Business Support Services: Administering people policies, related benefits and providing executive support.
- To perform tasks as per process documentation (receive input and process to generate suitable output such as letters, calculations, update database as required)
- To maintain detailed audit trails for all activities, and maintain effective documentation with regard to each case
- To support other team members (e.g. new recruits) coaching and enabling them to deliver expected service to the scheme members
- To be involved in running service and process improvement projects within the team giving tangible benefits to the organization
- To keep process documentation up to date and to ensure any changes are reviewed and authorized by the Process Lead / Team Leader
Company Profile :
Congruent Solutions Pvt Ltd is a SEI CMMi Level 5 compliant and ISO 9001:2008 certified Information Technology and Business Support Services Company having its operations in US, UK, Europe and Singapore with Delivery Centers in Alabama - USA and Chennai - India.
Our service offerings include Application Development, Maintenance and Re-engineering Services focused around the ISV's, Retail, E Learning and Healthcare verticals. In Business Support services - we are a leader in providing pension plan administration services for TPA's and Plan providers for both Defined Contribution and Benefit Plans.
3 comments:
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