SumTotal Systems Hiring Freshers & Exp for Technical Support Engineer in Hyderabad July 2012

Company Name: SumTotal Systems India Pvt. Ltd

Job Designation or Job Role: Technical Support Engineer

Candidate Educational Qualification:Any Graduate

Candidate Experience Required : 0-5 Years

CTC or Package Offered: Best in Market

Job or Work Location: Hyderabad / Secunderabad

Functional Area : Administration/ Maintenance/ Security/ Datawarehousing

Area of Working: IT-Software/ Software Services

Candidate Profile & Job Description:

1. Developing a deep knowledge of SumTotals range of enterprise products
2. Communicating with customers based out at Japan via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotals software products, and maintaining effective customer relations
3. Escalate top priority, production-critical issues to the appropriate technical staff
4. Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
5. Resolve incidents in a timely manner as per SLAs.
6. Provide guidance, assistance, and mentoring support to junior team members

Company Profile :

Enterprise Product Development is about innovation. It s about developing solutions from a thorough understanding of customers needs and about thinking through their challenges. At SumTotal, you will be working with the brightest technological minds in a vibrant, complete product development eco-system, making it the ideal place to learn what makes software products successful. Here, we provide a world of opportunities for accomplished software engineers to make it big in this exciting world of Learning and Performance Management.

Company Website : http://www.sumtotalsystems.com/