Job Designation or Job Role: Engineer - Technical Support
Candidate Educational Qualification: B.Tech,B.E,M.Tech,MCA
Candidate Experience Required : Freshers
CTC or Package Offered: Best in Market
Working Location: Chennai
Functional Area : Application Programming, Maintenance
Area of Working: IT-Software/ Software Services
Desired Candidate Profile:
- Understands and solves complex technical problems in the production/operational environment.
- People:Liaises with customers on accounts to diagnose, investigate, and resolve hardware and software issues.
- Works with infrastructure groups, developers, and project managers to ensure new infrastructure is successfully integrated into operational support.
- Customer:Understands the customer's business drivers and service level agreement targets.
Job Description:
Company Profile :
- Ensures delivery and management of the end-to-end technical support service.
- Performs operational support for server hardware and platform software. Acts as liaison between project team members, customers, and installation team to ensure projects are implemented seamlessly.
- Investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and optimizes infrastructure performance, and manages backups.
- Communicates effectively with customers to ensure problems are understood and resolved.
- Maintains support documentation and asset and configuration data repositories
CSC India Pvt. Ltd., www.csc.com.Founded in 1959, Computer Sciences Corporation is a leading global IT Services company.CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design, integration, IT, Business Process Outsourcing (BPO), applications software development, web application hosting, management and technology consulting. With approximately 80000 employees.Company Website : www.csc.com
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