Microland Walkin Freshers for Associate/ Senior Associate - (Technical) in Bangalore June 2012

Company Name: Microland Limited

Job Designation or Job Role: Associate/ Senior Associate -(Technical)

Candidate Educational Qualification: Any Graduate

Candidate Experience Required : 0 to 1 Years

CTC or Package Offered: Best in Market

Job or Work Location: Bangalore

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Area of Working: BPO, Call Centre, ITeS

Candidate Profile:

1. Bachelors Degree / Diploma Eng. Those with a diploma in computers from a reputed training institute will be preferred
2. Good interpersonal and chat related communication skills will be preferred.
3. Good written Grammar (Conversation Flow and sentence construction)
4. Reading, comprehension and responding skills based on the International Language Proficiency Rating System
5. Strong customer service skills: reasoning and problem-solving skills
6. Aptitude and ability to grasp
7. Confident and should have a positive attitude
8. Self motivated, proactive and uses initiative for process improvements
9. Ability to accept direction and suggestion for personal development

Job Description:

1. Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer�s query related to any computer/peripherals/networking related issues.
2. Responsible for handling customers� post registration technical queries, providing post-sale customer service.
3. Competent in all process and technical and sales skills required at Agent level
4. Support the floor for real time technical queries
5. Communicate Quality standards and maintain customer satisfaction Index.
6. Should come up with new troubleshooting techniques
7. Should actively participate in improving customer satisfaction and work environment
8. Maintain discipline on the floor
9. Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
10. Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested.
11. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
12. Demonstrated flexibility and contributions to creating a team environment
13. Adherence to all company policy and procedures. Demonstrate a high degree of integrity in the performance of one�s responsibilities.
14. Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.

Apply Details: Walkin On Monday to Friday Contact :Spoorthi/ Karthik- 8861065516/9739886229 & Time:11.30am- 4.00pm

Venue:
Microland Ltd
RMZ Ecospace
Outer ring road
Bellandur

Company Profile :

Microland�s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Company Website : www.microland.com