IBM hiring fresher -Technical Support Associate through Walk-in on 30th June 2012 Bangalore

Company Name: IBM India Pvt Ltd

Job Designation or Job Role: Tech support Associate

Candidate Educational Qualification: Any Graduate (10+2+3), Diploma Holders (10+3

Candidate Experience Required : Freshers

CTC or Package Offered: Best in Market

Working Location: Bangalore

Area of Working: IT-Software/ Software Services

Desired Candidate Profile & Job Description:

IBM hiring fresher -Technical Support Associate (Voice) on 30 Jun 2012 - 200 Opening(s)

IBM invites fresher to walk in to our Bangalore office for an opportunity to start an exciting career with us in our Technical Support Division (voice process). Please walk in to our office, if you fulfill the below criteria

Any Graduate (10+2+3), Diploma Holders (10+3)
- Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

SKILLS REQUIRED:

# Understanding of operating systems,
# Browser Support - Internet Explorer
# Strong computer skills required for initial call handling
# Ability to identify basic hardware parts and aware of basic hardware concepts
# Awareness of basic networking concepts and technologies.
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
# Questioning skills- probing skills, as relevant to the issue and level of the caller

JOB DESCRIPTION:

Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organization�s reliving letter
-Photocopy of second previous organization�s reliving letter if the current or recent organization�s experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Number of positions: Open
CTC: Will be disclosed to the selected candidates by the manager
**This role is not into BPO domain. Interested Please walk-in to below address on 30 June 2012 b/w 10AM - 1PM
** Candidates who have attended the interview in the past 3 months should not appear for the interview.

VENUE DETAILS:
BANGALORE:
IBM India Limited
SA1 � Building,
#12 Subramanya Arcade, Opp to Jal Mahal,
Bannergatta Road.
Bangalore - 560 029
Contact person: Arun

*Selection of the candidates is at the sole discretion of IBM Recruitment Team

Company Profile :

International Business Machines Corporation (NYSE: IBM) or IBM is an American multinational technology and consulting corporation headquartered in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and it offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. As of December 2011, IBM was the third-largest publicly traded technology company in the world by market capitalization.

Company Website : www.ibm.com