CGI Hiring Freshers for Associate (Technical) Position in Bangalore May 2012

Company Name: CGI

Job Designation or Job Role:Associate/ Senior. Associate -(Technical)

Candidate Educational Qualification: B.E/B.Tech, B.sc

Candidate Experience Required : 0-2 Years

CTC or Package Offered: Best in Market

Working Location: Bangalore

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Area of Working: IT-Software/ Software Services

Desired Candidate Profile & Job Description:

1. Respond to requests for technical assistance
2. Research reported incidents using available information resources
3. Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)
4. Diagnose and resolve technical hardware and software issues
5. Log all service desk contacts within the incident management tool
6. Document all troubleshooting steps and resolution activities within the incident management tool
7. Follow standard help desk procedures
8. Assign non-resolved incidents or service requests to the appropriate support team
9. Proper assignment of tickets (ticket coding and �assign to� groups)
10. Ticket Follow-Up: Daily monitoring and action of individual queues
11. Identify and escalate incidents requiring urgent attention and action
12. Stay current with system information, changes and updates
13. Adherence to schedule / compliance for attendance
14. Compliance for CGI IS/IT Policy and well as CGI Code of Ethics

Company Profile :

At CGI, we�re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 125 offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

Company Website : http://www.cgi.com