Job Designation or Job Role: Application Support Engineer
Candidate Educational Qualification:B.Tech/B.E., B.Sc, BCA,MBA,M.Tech, MCA, M.Sc
Candidate Experience Required : 0-5 years
CTC or Package Offered: Best in Market
Job or Work Location: Chennai
Functional Area : Administration/Maintenance/Security/Datawarehousing
Area of Working: IT-Software/ Software Services
Candidate Profile & Job Description:
Company Profile :
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
- Lay processes for escalations and problem resolution
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Company Website: www.amazon.com
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