Job Designation or Job Role: Desktop Engineer
Candidate Educational Qualification: B.Tech/B.E,Diploma,B.Sc,B.Com,B.A,B.B.A,BCA,M.Sc,MCA
Candidate Experience Required : 1-4 Years
CTC or Package Offered: Best in Market
Working Location: Mumbai Suburbs, Mumbai
Functional Area : IT Hardware, Technical Support, Telecom Engineering
Area of Working: IT Hardware, Networking
Desired Candidate Profile
Job Description:
- Minimum 1 year of Experience
- Should be a Graduate (mandatory) & Willingness to work in shifts (24*7)
- Good oral & written communication
- Must be a good team player, interpersonal relations
- Customer Service Soft Skills - Active listening
- Taking Ownership, Treating the customer with courtesy.
- Demonstrate respect for the customer and professionalism.
- Proactive thinking
- Ability to meet deadlines and work well under pressure
- Experience in PC, Printer, Laptop troubleshooting
- Good in , installation, configuration, OS troubleshooting ( Win7 apart from Win 2k, XP etc)
- Experience in outlook OR lotus note, MS word, MS excel
- Should have experience in application support
- Knowledge on blackberry configuration
- Should have exposure to basic network troubleshooting
- Exposure to media (tape) backups/restore
- Exposure and understanding of ticketing tool
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, movements etc
- Understanding to coordinate with vendors/principles
- Understanding of client management, user response (email/verbal)
- Knowledge of Patch Management, infosec/AV updates
Walk-in Interview on 22nd July 2012
Time - 10:00 AM to 2:00 PM
Venue Details:
Microland Ltd
A - 201, ";A wing",
Phoenix House,
Senapati Bapat Marg,
Lower Parel, Mumbai
Company Profile :
Company Website : http://www.microland.com/Microland�s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.
