Microland Walkin Graduates for Service Desk Executive on 15th July 2012 in Gurgaon

Company Name: Microland Limited

Job Designation or Job Role: Service Desk Executive

Candidate Educational Qualification: Any graduate

Candidate Experience Required : 1-2 Years

CTC or Package Offered: Best in Market

Working Location: Gurgaon

Functional Area : IT Hardware, Networking

Area of Working:ITES, BPO, KPO, LPO, Customer Service, Operations

Desired Candidate Profile & Job Description:

1. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
2. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
3. Providing first level support on Desktops, Peripherals, and Office automation products.
4. Route/Assign tickets to the appropriate support group, if necessary.
5. Identifying and escalating high-severity, priority issues.
6. Updating Pending Tickets with timely, precise, accurate updates.
7. Following-up with end users, if necessary, for closure of pending tickets.

Walk-in Interview on 15th July 2012

Venue:

Ground Floor, No. 6 & 7
Palm Court, Sector 14,
20/4 Sukrali Chowk, Opp. to Huda Park
Gurgaon 122 001- Haryana

Company Profile :

Microland�s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Company Website : http://www.microland.co.in