
Job Designation or Job Role: IT Technical Support
Candidate Educational Qualification: Any Graduate
Candidate Experience Required : Freshers & Exp
CTC or Package Offered: Best in Market
Working Location: Hyderabad, Gurgaon
Area of Working: IT-Software/ Software Services
Desired Candidate Profile & Job Description:
Company Profile :
- Excellent communication skills
- Good computer technical troubleshooting skills
- Positive attitude
- Technical troubleshooting of desktops/laptops/printers (Preferred)
- Answer inbound calls from customers regarding Networking, Operating System, Hardware, MS Office, Internet Explorer related queries
- Resolve issues pertaining to Networking, Operating System, Hardware, MS Office, Internet Explorer
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Document & add new issues/solutions to Knowledge Management Repository
- Utilize professional techniques to retain & delight customers
- Use of soft skills - Listen, Empathy, Courtesy etc.
- Provide quality service & resolve concerns efficiently & professionally
Company Website : http://www.genpact.com/Genpact Limited (NYSE: G ) is a global provider of business process and technology management services, offering a portfolio of enterprise and industry-specific services. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, M�xico, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, Australia, UAE, Brazil and the United States. Tiger Tyagarajan is the President and CEO of Genpact.
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